Effective: 5 June 2025

This Privacy Policy explains how LEVEL ("we", "our", or "us") collects, uses, discloses, and protects your personal data when you visit www.levelcpo.com or engage with our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

LEVEL is a UK-based Charge Point Operator (CPO) enabling shared EV charging from residential driveways. We install, manage, and operate EV chargers and EV charging, offering a seamless experience for hosts and drivers.

2. Data We Collect

We may collect and process the following personal information:

• Identity data – such as name, email address, phone number;

• Location data – including postcode or address (for charger location);

• Technical data – IP address, browser type, device identifiers;

• Usage data – interactions with our website, charger bookings, session history;

• Payment data – collected via third-party payment processors;

• Marketing data – your preferences for receiving updates from us.

We do not knowingly collect data from children under 16.

3. How We Use Your Data

We process your data for the following purposes:

• To create and manage your user account;

• To facilitate EV charger bookings and payments;

• To match drivers with nearby chargers;

• To contact you about services or updates you’ve requested;

• To comply with legal obligations;

• With your consent, to send marketing and promotional communications.

4. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

• Your consent;

• Contractual necessity;

• Our legitimate interests (e.g. improving our services);

• Compliance with legal obligations.

5. Sharing Your Data

We may share your data with:

• Payment processors (for secure transactions);

• Cloud service providers and analytics partners;

• Professional advisors (e.g. legal, accounting);

• Public authorities, if required by law.

We do not sell your personal data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you;

• Request correction or deletion of your data;

• Object to or restrict processing;

• Withdraw your consent (where applicable);

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at: a@levelcpo.com

8. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.